Refund Policy

Summary

Cancel anytime. Your access continues until the end of your current billing period. All payments are final and non-refundable.

How Cancellation Works

• Open Subscription → Manage billing → Cancel subscription.
• You keep full access to every paid feature until the end of your current billing period.
• On that date, your subscription ends automatically and you drop to the Free plan. You will not be charged again.
• You can re-subscribe anytime.

No Refunds

We do not issue refunds for:

• Partial billing periods (monthly or annual)
• Unused features, scans, or alerts
• Plan downgrades mid-cycle
• Trading losses or perceived underperformance of signals
• Forgotten cancellations

Set a calendar reminder before your renewal date if you want to cancel before the next charge.

Downgrades

If you switch from a higher to a lower plan, the change takes effect at the end of your current billing period. You keep your current plan's features until then, and no refund is issued for the difference.

Upgrades

Upgrades take effect immediately. Stripe handles proration as configured in our billing settings.

Failed Payments

If a renewal payment fails, Stripe retries automatically. If all retries fail, your subscription is canceled and you drop to the Free plan. You can update your payment method anytime from the billing portal.

Exceptions

Refunds may be issued at our sole discretion in rare cases (e.g., duplicate charges, proven billing errors, statutory requirements in your jurisdiction). Email moonshotedge@gmail.com within 7 days of the charge.

Chargebacks

Please contact us before initiating a chargeback — we can usually resolve billing questions faster. Fraudulent chargebacks may result in account termination.